One of our consultants has supported a global fuels and convenience retailer, training and coaching over 280 practitioners and managers in the period 2012 – 2017, delivering >$50M in annualised cost and revenue improvements. Some examples of the projects and activities include: Customer Satisfaction Improvement at Retail Sites Problem: Underperforming retailers with low customer satisfaction […]
Thank you on behalf of the management team. You have contributed significantly... Vital for our customers and for the future success of our business - VP, Bosch Alternators
The Master Black Belt was instrumental in kick-starting our European Six Sigma program - Flextronics
You also help shepherd the Retail organisation through different stages of maturity and focus. What I have appreciated and valued is your balanced pragmatic approach with an eye to make things work with stakeholders.
CI Manager, Shell Retail
Mike has been a valued Lead Coach for Shell Retail’s Continuous Improvement journey for the last 5 years. With strong facilitation and teaching skills, he trained and coached over 150 practitioners and managers on DMAIC and CI Ways of Working which delivered substantial value to the business. You are truly a CI person practicing ways of working in your natural and authentic personality.
General Manager, Shell Retail